Top Menu

About Dunbar Medical Centre

Incorporating Cromwell Harbour, Lauderdale and Whitesands Medical Practices.

Our Team

Introduction

Dunbar Medical Centre was opened in December 2001, becoming the home of Cromwell Harbour, Lauderdale and Whitesands Medical Practices.  Each of the GP practices has responsibility for delivering its own services, however we collaborate across the practices and share a number of resources.


Our Team

We are in the process of updating the information on this site about the teams in Dunbar Medical Centre.

Each of the practice websites has further information about their teams – see the green buttons linking to the practice websites at the bottom of this page.


How to Register as a Patient

Please see your practice’s website for instructions.


Surgery Hours

All practices operate an appointment system.  Some practices offer later opening on certain days.  Please visit your practice website for further details.


Patient Participation Group

We have an active PPG for Dunbar Medical Centre.  We will be making more information available about this in due course.


Disabled Access

There is wheelchair access to all practices.


Change of Contact Details

Please notify us of any change of address or phone number.


Chaperones

If you wish a chaperone to be present during your consultation, please advise any member of your practice team who will arrange this for you.


Service for Patients

All the doctors are committed to providing patient-centred quality care, delivered by a team of dedicated and caring professionals.

Patients have certain rights, in particular:

  • To be greeted in a welcoming manner.
  • To have their confidentiality respected.
  • To be seen, usually within 20 minutes of their appointment time, and to be informed if there is a delay.  Otherwise patients should speak to reception staff in case they have not been booked in.
  • To be treated courteously at all times.
  • To ask questions and receive answers about their own health.
  • To be informed of ways to promote good health and avoid illness.
  • To be informed of developments within the practice via leaflets, posters, our website and social media channels.

Patients also have responsibilities, in particular:

  • To attend any appointment that has been made.
  • If necessary, to cancel an appointment so that we can offer this to another patient.
  • To remember that an appointment is for one person only.  A separate appointment should be made for any other member of the family who wishes to be seen.
  • To request home visits only for patients who are too ill or infirm to attend the surgery.
  • To treat doctors and staff courteously.

Violence and Aggression

We have a zero tolerance policy towards the abuse of any member of our DMC team.  Violent behaviour will not be tolerated and may be reported to the police.


Non-NHS Services

Some services provided by the practice are not provided under the NHS GP contract and will require a fee to be paid.  These include completion of insurance claim forms, private medical certificates, fitness to travel certificates. Medical examinations such as HGV and PSV also require payment of a fee.  You can find out more by contacting the reception team of your practice.


Comments, Complaints and Suggestions

We are committed to providing a high standard of service.  Please help us to do so: we want to know if something has gone wrong or if you feel that our standards have not been met.  Comments and suggestions should be passed to a member of our team or to the practice manager of your practice.  Complaints should be addressed directly to the practice manager.  Please ask for your practice’s complaints leaflet for further information, or see this page about Patient Feedback.


Your Personal Health Information

To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment, e.g. GP, Health Visitor, and Practice Nurse.  This information may be stored on paper or electronically on computer files by practice staff. We sometimes disclose some of your personal health information with other organisations involved in your care.  For example, when your GP refers you to a specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them.  Our practice also participates in regional and national programmes, such as the cervical cytology screening service, and your name and address, date of birth and health number will be given to them in order to send an invitation to you.

We need to use some of your personal health information for administrative purposes.  In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service.  These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to cooperate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.

Sometimes we may participate in studies that are designed to improve the way services are provided to you, in order to check that our performance meets required standards.  Whenever we take part in these studies we will ensure that, as far as possible, any details that may identify you are not disclosed.

If you require a service that is jointly provided with the local authority we will seek your permission before passing on your details.

Sometimes we are required by law to pass on information, e.g. the notification of births and deaths and certain diseases or crimes to the government.  Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Data Protection Act.  The Data Protection Act gives you a number of rights to access the information we hold about you.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient Confidentiality.

Anyone who receives information from us is also under a legal duty to keep it confidential.  If you have any queries or concerns about how we use your personal health information, or if you would like to access your information, please contact the practice manager of the practice that you are registered with.

Access to Health Records

You have the right to request access to your health records. Please speak to your practice reception team who will explain the procedure to you.

Freedom of Information

The Freedom of Information (Scotland) Act 2002 came into force on 1 January 2005.  Under the Act, anyone can request information which is held by public bodies, no matter how old the information is.  The request has to be made in writing in order to be covered by the Act.  Our Freedom of Information policy is available on request.


Duty of care

GPs have a duty of care to their patients and are registered with the General Medical Council.  They follow the standards and good medical practice guidelines laid down by the GMC, including the requirements set out in the GMC guidance Duties of a Doctor.

Dunbar Medical Centre, Queens Road, Dunbar, EH42 1EE